by Hanleigh | Sep 28, 2024 | News
Bolt, Africa’s leading on-demand mobility platform, unveiled its second Driver Engagement Centre in Thornton, Cape Town, this week. This move comes after extensive feedback from drivers, highlighting that in-person support is a critical need. Following the...
by Hanleigh | May 20, 2024 | News
Natalie Van Der Merwe, head of Telephony at Vox and James Guthrie, Smartz Solutions Managing Director unpacks the challenges facing small to medium enterprises when it comes to creating a cost-effective contact centre within a complex market Running a small to medium...
by Hanleigh | Mar 27, 2023 | Features
Every South African brand knows that building an active online community is crucial to a successful social media strategy in 2023. Research by local media monitoring company Novus Group shows that in South Africa, Facebook and Instagram are still the best platforms...
by Hanleigh | May 4, 2022 | Features
We’ve all grown increasingly dependent on virtual interactions because of the pandemic. As a result, marketing departments are growing wise to the opportunities that increased online interactions create for fostering customer satisfaction and building...
