Microsoft announced the next generation of AI capabilities across its enterprise applications portfolio with Dynamics 365 and Power Platform. These updates signal the next generation of CRM, ERP, and low code, leveraging AI to bring a more intuitive experience for business tools and data.
- Introducing Dynamics 365 Copilot, the world’s first Copilot in both CRM and ERP: The new Dynamics 365 Copilot provides interactive, AI-powered assistance to transform how work gets done across business roles. The Copilot now puts CRM and ERP to work for business users to accelerate their pace of innovation and help business professionals spend more time on the best parts of their jobs and less time on mundane tasks. The Copilot capabilities are included for Dynamics 365 Sales and Viva Sales, Dynamics 365 Marketing and Customer Insights, Dynamics 365 Business Central, Dynamics 365 Customer Service, and the Microsoft Supply Chain Center.
- New generative AI features in Power Platform: In 2021, Microsoft launched GPT capabilities within Power Apps, ushering in a new AI-driven era for low code development. Today, Power Platform is bringing new generative AI features in Power Virtual Agents and AI Builder creating a more intuitive, iterative experience for citizen developers and accelerated development for professional developers.
- Power Virtual Agents conversation booster – Simply point your bot to your company-specific resources, like your company website or an internal knowledge base, and watch how it can start to answer questions in minutes, right out of box with no manual authoring.
- AI Builder model for content generation – AI Builder now brings Azure OpenAI Service to its user-friendly interface, enabling makers to use a new low code generative AI model and templates with Power Automate and Power Apps.
You can learn more in the Dynamics 365 and Power Platform blogs.
